Refund and Returns Policy – tabinajean.com

At TJ Brand, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may request a return in accordance with the policy below.

1. 14-Day Return Policy

You have 14 calendar days from the date of delivery to request a return.

To be eligible for a return, the product must:

Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Be returned in its original packaging, where applicable.
Not have any signs of washing, cleaning, alteration, repair, or modification.
Not have any stains, marks, odors, scratches, or other signs of use.

Products that do not meet these conditions may be refused for return.

2. Non-Returnable Products

For hygiene, quality-control, and product-protection reasons, TJ Brand will not accept a return or refund if the product has been:

Burned or exposed to fire or excessive heat.
Torn, ripped, cut, or deliberately damaged.
Scratched, punctured, or otherwise physically damaged after delivery.
Stained or marked through use.
Washed, cleaned, dyed, or chemically treated.
Altered, resized, repaired, or modified after delivery.
Damaged through improper use, storage, handling, or maintenance.
Returned without the original tags or in a condition that prevents it from being resold.

If the damage occurred after delivery and is not the result of a manufacturing defect, TJ Brand reserves the right to reject the return and refund request.

3. Damaged or Defective Items

If you receive a product that appears to have a manufacturing defect or was damaged during delivery, please contact TJ Brand as soon as possible.

You may be asked to provide:

Your order number.
Clear photographs of the product.
Photographs of the packaging.
A description of the issue.
Additional information or photographs if required for inspection.

TJ Brand will review the case and determine whether the issue is a manufacturing defect, delivery damage, or damage caused after delivery.

If the product is confirmed to have a manufacturing defect or was damaged before delivery, TJ Brand may offer an appropriate solution, such as a replacement, repair, or refund, subject to availability and applicable law.

4. Return Shipping

For returns requested because you have changed your mind, selected the wrong size, or no longer want the product, the return shipping cost may be the customer’s responsibility, unless otherwise required by applicable law.

If the return is due to an error by TJ Brand or a confirmed defective/damaged product, TJ Brand will determine the appropriate return-shipping arrangement.

5. Return Inspection

Once the returned product is received, it will be inspected by our quality-control team.

The return must meet all conditions stated in this policy.

If the product is found to have been worn, damaged, burned, torn, stained, altered, washed, or otherwise used after delivery, TJ Brand may reject the return and no refund will be issued.

6. Refund Policy

Once your returned product has been received and approved following inspection, the refund will be processed within 3 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

The refund will generally be made to the original payment method used for the purchase.

7. Refund Deductions

Where permitted by applicable law, any applicable shipping charges, return costs, or other non-refundable charges may be deducted from the refund amount.

TJ Brand will communicate any applicable deductions before processing the refund where required.

8. How to Request a Return

To request a return, please contact TJ Brand within 14 calendar days of receiving your order.

Please provide:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos of the Product:

Our customer service team will review your request and provide the next steps.

9. Important Notice

The customer is responsible for taking reasonable care of the product from the moment it is delivered until it is returned to TJ Brand.

Any product that has been intentionally or accidentally burned, torn, cut, severely scratched, stained, washed, altered, repaired, or otherwise damaged after delivery may not be eligible for return or refund.

TJ Brand reserves the right to refuse a return or refund where the product does not meet the conditions of this policy, subject to applicable consumer-protection laws.

10. Consumer Rights

This policy does not limit or exclude any mandatory consumer rights that may apply under the laws of the country where the customer resides.

Where applicable law provides consumers with rights that are more favorable than this policy, those legal rights will continue to apply.

TJ – Tabina Jean
Toujours…